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Steel Fabrication Services
900 S. Anderson Rd.
Litchfield, MI 49252
517-542-0105
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CASE STUDIES > Responsive Delivery

Engineered Solutions

NEX Solutions redesigned our customer’s steel frame to increase strength and integrity, while reducing the number of components from 69 to 9; virtually eliminating the customers end-user warranty problems.

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Structural Integrity

NEX Solutions built a cambered 37’ welded assembly within a +.030 and -.060 tolerance testing 13 points on a concave line.

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Responsive Delivery

A customer emergency arose when they discovered they were missing several conveyor support structures for a job that was already commissioned to begin. NEX Solutions was the only supplier to respond quickly.

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Responsive DeliveryChallenge

An emergency arose at a Fortune 100 manufacturer. A job had been commissioned when they realized several critical components were missing. The missing components would hold up final commissioning of the system; so getting them made and delivered as soon as possible was critical. The manufacturer called several fabricators to evaluate capabilities and response time.

Solution

Our customer shared with us the following; of the fabricators that had the capability to build the component, they all came back with an expedited lead time of three to four weeks. NEX Solutions promised delivery in a week and at 3pm was given an Email commitment for the job. An internal meeting was called immediately with all departments and a plan was set in place that same day. The components were fabricated the very next day, powder coated overnight, and were ready to ship the next morning - within 48 hours of receiving the order.

Result

The components were express shipped from Michigan to California and arrived four days after receiving the order – even before the customer could process the purchase order through their system. This Fortune 100 Company joked with us that this was the first time ever that they issued a PO with a “negative response time” delivery date. Our business with this customer continues to grow steadily each month.


 
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900 S. Anderson Rd., Litchfield, MI 49252,
(517) 542-0105

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